Returns & refunds

All AurelMonthe purchases are completed on Etsy, so every order is covered by Etsy Purchase Protection.

Damaged or incorrect items. If your piece arrives damaged or not as described, message us through Etsy with a photo of the item and packaging. We will arrange a replacement or refund.

Returns. The return window and conditions for each item are shown on its Etsy listing under "Returns & exchanges". Please contact us through Etsy before sending anything back.

Refunds. Refunds are issued through Etsy to your original payment method.

Questions? Contact us.