Frequently asked questions
How do I buy an AurelMonthe piece?
Choose your piece and options on our site, then tap "Buy securely on Etsy". Payment, buyer protection and order tracking are handled by Etsy.
Where do you ship?
We ship worldwide from Istanbul with tracked FedEx and UPS express — including the United States, United Kingdom, Canada, Germany, France, Australia, Saudi Arabia, Iraq, Libya, Cyprus, Dubai and Abu Dhabi.
How long does delivery take?
Orders are prepared in 1–3 business days. Express delivery takes 3–7 business days to the US, UK and Cyprus, 5–8 to Canada, Germany, France and the UAE, and 7–10 to Australia and the Middle East.
Are US import duties included?
Yes. US import duties are included in our prices, so there is nothing extra to pay at delivery in the United States.
Do you show sizes in inches?
Yes. Every size on our product pages is shown in centimetres with the inch equivalent alongside.
Are the gold and silver finishes real gold or silver?
Our pieces use gold-tone, silver-tone and antique-gold finishes on metal, paired with glass, crystal or porcelain. They are decorative finishes, not solid gold or sterling silver — exact materials are listed on each product page.
How should I care for my piece?
Hand wash gently with mild soap and a soft cloth, avoid abrasive cleaners, and dry immediately. Metal and decorated pieces are not dishwasher or microwave safe.
Can I order matching sets or several pieces for a wedding?
Of course. Message us on Instagram @aurelmonthe or through Etsy and we will help you plan matching stands and quantities. Ordering 2–3 weeks before your event is ideal.
What if my item arrives damaged?
Every piece is carefully packed, but if anything arrives damaged, contact us through Etsy messages with a photo and we will make it right. Returns and refunds follow Etsy's purchase protection policy.